Author name: Yin Teing

Setting up an online quiz system for your intranet

Companies most often would be required to have an online assessment system for their staff. There can be due to various reasons: 1. Compliance and adherence Employees especially of larger corporations are required by compliance to understand certain important policies and regulations. For example, most companies who are regulated by governing bodies would require a …

Setting up an online quiz system for your intranet Read More »

Updating directory in intranet

Maintain and update your company’s outlet/branches listing in your intranet

I used to work for a large company that have hundreds of branches in the country. These branches changes from time to time- just as outlets/businesses do, they may close down due to lack of business, or shift to a larger office space down the road or open a new branch. I maintain the listing …

Maintain and update your company’s outlet/branches listing in your intranet Read More »

How to structure promotion communication and updates in intranet

When your company is launching a campaign on promotions and offers, it is important that the information that is provided is sufficient for your front line staff like sales and customer service to address queries from customers. This information should be available at least about 3 to 5 working days before the campaign is to …

How to structure promotion communication and updates in intranet Read More »

Archiving past campaigns/promotions in your intranet

Have your staff ever feedback that they are unable to locate details of past promotions and campaigns? Usually the company’s official website would unpublish or retire the campaign page once it expires. The problem is, expired campaigns would continue to receive inquiries from customers. Customers would always call or walk in to check on following…in …

Archiving past campaigns/promotions in your intranet Read More »

What structure should you use for email communication to your staff?

Over the years, I have noticed a few ways that are commonly used for official communication to staff: 1. The email with a few summarized sentences followed by a link to an employee portal where the updates are being published in the site. Example of such email: “Please be informed that new terms have been …

What structure should you use for email communication to your staff? Read More »

How to structure communication to staff on issues or crisis affecting the business

In my previous job, I send out an average of between 4 to 6 emails daily to the staff in my division. This excludes the emails that goes back and forth when dealing with product owners, or those individual emails from staff. Usually when there is an emergency or crisis, no one wanted to come …

How to structure communication to staff on issues or crisis affecting the business Read More »

Scroll to Top