How to structure promotion communication and updates in intranet

When your company is launching a campaign on promotions and offers, it is important that the information that is provided is sufficient for your front line staff like sales and customer service to address queries from customers. This information should be available at least about 3 to 5 working days before the campaign is to [...]

Archiving past campaigns/promotions in your intranet

Have your staff ever feedback that they are unable to locate details of past promotions and campaigns? Usually the company’s official website would unpublish or retire the campaign page once it expires. The problem is, expired campaigns would continue to receive inquiries from customers. Customers would always call or walk in to check on following…in [...]

Why you need to archive past emails in your intranet

Right from the start when I started managing staff communication for my division, I made it a point to have all my emails archived. I’ve done this in two of the companies that I work with where I also manage their information portal. Why should you have an email archival system in your intranet 1. [...]

Email communication: Should you schedule them or send out at once?

What happens if you have 10 emails that you have to send out to your staff? Do you send all 10 emails immediately after you have prepared them, or do you schedule time and space in between? My sincere advise is ALWAYS space out the emails that you send out. Don’t shoot out emails in [...]

What structure should you use for email communication to your staff?

Over the years, I have noticed a few ways that are commonly used for official communication to staff: 1. The email with a few summarized sentences followed by a link to an employee portal where the updates are being published in the site. Example of such email: “Please be informed that new terms have been [...]