I used to work for a large company that have hundreds of branches in the country. These branches changes from time to time- just as outlets/businesses do, they may close down due to lack of business, or shift to a larger office space down the road or open a new branch. I maintain the listing …
Maintain and update your company’s outlet/branches listing in your intranet Read More »
When your company is launching a campaign on promotions and offers, it is important that the information that is provided is sufficient for your front line staff like sales and customer service to address queries from customers. This information should be available at least about 3 to 5 working days before the campaign is to …
How to structure promotion communication and updates in intranet Read More »
Have your staff ever feedback that they are unable to locate details of past promotions and campaigns? Usually the company’s official website would unpublish or retire the campaign page once it expires. The problem is, expired campaigns would continue to receive inquiries from customers. Customers would always call or walk in to check on following…in …
Archiving past campaigns/promotions in your intranet Read More »
Right from the start when I started managing staff communication for my division, I made it a point to have all my emails archived. I’ve done this in two of the companies that I work with where I also manage their information portal. Why should you have an email archival system in your intranet 1. …
Why you need to archive past emails in your intranet Read More »
What happens if you have 10 emails that you have to send out to your staff? Do you send all 10 emails immediately after you have prepared them, or do you schedule time and space in between? My sincere advise is ALWAYS space out the emails that you send out. Don’t shoot out emails in …
Email communication: Should you schedule them or send out at once? Read More »
Over the years, I have noticed a few ways that are commonly used for official communication to staff: 1. The email with a few summarized sentences followed by a link to an employee portal where the updates are being published in the site. Example of such email: “Please be informed that new terms have been …
What structure should you use for email communication to your staff? Read More »
In my previous job, I send out an average of between 4 to 6 emails daily to the staff in my division. This excludes the emails that goes back and forth when dealing with product owners, or those individual emails from staff. Usually when there is an emergency or crisis, no one wanted to come …
How to structure communication to staff on issues or crisis affecting the business Read More »